Terms of Service

Last Updated: August 10, 2026

Welcome to Livuxe. These Terms of Service govern your use of the Livuxe website and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing a product from Livuxe, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Livuxe

Livuxe is an online retail store operated by:

Legal Business Name: RP ECOMLEGEND LTD
Trading Name: Livuxe
Business Address: 124 City Road, London, EC1V 2NX, United Kingdom
Website: livuxe.com
Email: support@livuxe.com
Customer Support: +1 (213) 600-8590

Livuxe primarily serves customers in the United States.

We sell home and lifestyle products, including items in categories such as home organization, home decor, and kitchen-related products.

2. Use of Our Website

You may use the Livuxe website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with the operation or security of the website
• Access areas or information that you are not authorized to access
• Submit false or misleading information
• Use the website to engage in fraudulent activity
• Copy or reproduce website content without appropriate authorization
• Attempt to disrupt or damage the website or its services

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our website, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other product information displayed on our website are accurate and current.

However, product colors may appear slightly different depending on your device or display settings.

Product specifications, availability, and other information may occasionally change. We will make reasonable efforts to update product information when changes occur.

We do not intentionally represent products in a way that is inaccurate or misleading.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities or discontinue products when necessary.

If a product becomes unavailable after you place an order, we will contact you using the information provided with your order and provide an appropriate resolution, which may include cancellation and refund where applicable.

5. Prices and Taxes

Product prices are displayed on the applicable product or checkout pages.

Prices may change from time to time. Any applicable taxes or other charges will be presented during checkout where required.

The total amount payable before completing your purchase will be displayed during the checkout process.

6. Orders

When you place an order through Livuxe, you are making a request to purchase the products in your cart.

After your order is submitted, you will receive an order confirmation or other communication acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to cancel or decline an order when reasonably necessary, including situations involving product availability, pricing errors, suspected fraudulent activity, or other legitimate operational reasons.

If we cancel an order after payment has been processed, the applicable amount will be refunded using the available payment method.

7. Payment

Payments on the Livuxe website are processed through Shopify Payments and the payment services involved in completing the transaction.

We do not request or ask customers to send complete payment card details to us through email, social media, or other unsecured communication methods.

Customers are responsible for providing accurate billing and payment information during checkout.

8. Shipping and Delivery

Livuxe currently offers shipping to customers in the United States according to the shipping options available at checkout.

Order Processing

Orders generally require approximately 1–3 business days for processing before shipment.

Processing time refers to the time needed to prepare an order for shipment and does not include transit time.

Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is approximately:

5–12 business days

Delivery times are estimates and may vary due to factors such as carrier delays, weather, holidays, destination-related delays, or circumstances outside our reasonable control.

For complete information regarding shipping, please review our Shipping Policy.

9. Third-Party Fulfillment and Shipping

Livuxe may use third-party fulfillment and shipping providers to process and deliver customer orders.

These providers may receive information necessary to fulfill an order, such as the customer's name, shipping address, contact information, and order details.

The use of a third-party fulfillment provider does not change the customer's purchase agreement with Livuxe.

10. Returns and Refunds

Livuxe accepts eligible returns according to our Return and Refund Policy.

Our current return window is 30 days from delivery of the item, subject to the conditions and exclusions stated in our Return and Refund Policy.

Customers are responsible for return shipping costs where applicable under our return policy.

For complete information about eligibility, return procedures, refunds, and applicable conditions, please review our Return and Refund Policy before submitting a return request.

11. Order Cancellation

Customers may request cancellation of an order before the order has been fulfilled, subject to our cancellation rules.

Our current cancellation window is 15 minutes after the order is placed.

Once an order has entered fulfillment or shipping, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed through the original payment method where possible.

12. Refunds

Approved refunds are processed according to our Return and Refund Policy.

Once a refund is approved, the time required for the funds to appear in your account may depend on the payment provider or financial institution.

Livuxe does not control the processing time of your bank or payment provider after a refund has been issued.

13. Customer Responsibilities

When placing an order, you are responsible for providing accurate and complete information, including:

• Full name
• Correct shipping address
• Email address
• Phone number when requested
• Accurate billing information

Livuxe is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at support@livuxe.com.

14. Intellectual Property

Unless otherwise stated, the Livuxe website and its original content, including text, graphics, logos, page designs, and other materials, are owned by or used by Livuxe with appropriate rights.

You may not reproduce, modify, distribute, publish, or commercially exploit Livuxe website content without appropriate authorization.

15. Third-Party Services and Links

Our website may use or integrate with third-party services necessary to operate our store, process payments, fulfill orders, provide shipping services, analyze website performance, or provide other functionality.

Our website may also contain links to third-party websites.

We are not responsible for the content, privacy practices, availability, or policies of third-party websites or services.

16. Errors and Corrections

We make reasonable efforts to maintain accurate information on our website.

If an obvious typographical, pricing, product information, or other error is discovered, we reserve the right to correct the error.

If an error materially affects an order that you have already placed, we will contact you and provide an appropriate resolution.

17. Website Availability

We aim to keep the Livuxe website available and functioning properly.

However, we cannot guarantee that the website will always be available without interruption or that every website feature will operate without temporary technical issues.

Maintenance, updates, technical problems, or circumstances outside our reasonable control may temporarily affect website availability.

18. Limitation of Liability

To the extent permitted by applicable law, Livuxe will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party carrier delays, service interruptions, technical failures, or events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and handle personal information.

Please review our Privacy Policy for additional information about data practices.

20. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be updated.

Your continued use of the website after an updated version is published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are intended to operate subject to applicable laws and regulations.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to customers under applicable law.

22. Contact Information

If you have questions about these Terms, an order, a product, shipping, returns, or any other customer service matter, please contact us:

Livuxe
Legal Business Name: RP ECOMLEGEND LTD
Business Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: support@livuxe.com
Customer Support: +1 (213) 600-8590

We aim to provide clear and timely assistance regarding customer orders and store-related questions.