Privacy Policy

Last Updated: August 10, 2026

At Livuxe, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how RP ECOMLEGEND LTD, operating the Livuxe online store, collects, uses, discloses, and protects information when you visit or use our website.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Livuxe, we may collect information that you voluntarily provide.

This may include:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Products purchased or considered
• Information you provide when contacting customer support
• Account information, if you create an account
• Any other information you voluntarily submit through our website

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, approximate location, and information about how you interact with our website.

2. How We Use Your Information

We may use collected information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide order confirmations and shipping updates
• Process payments and transactions
• Respond to customer service inquiries
• Manage customer accounts
• Process returns, refunds, and exchanges
• Improve our website, products, and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Communicate with you about your orders or account
• Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes related to operating and improving the Livuxe store.

3. Order and Shipping Information

When you place an order with Livuxe, we use the information necessary to process and fulfill that order.

This may include your name, shipping address, email address, phone number, order details, and other information required for delivery.

Because Livuxe uses third-party fulfillment and shipping services, relevant order information may be shared with fulfillment and shipping partners when necessary to prepare and deliver your order.

We do not share more information than is reasonably necessary for these services.

4. Payment Information

When you place an order on the Livuxe website, payment information is processed securely through Shopify Payments and the payment processing services involved in completing your transaction.

Livuxe does not store your complete payment card number, card security code, or other sensitive payment credentials on our own systems.

Payment information may be processed by Shopify and applicable payment processing partners as necessary to authorize and complete your transaction.

Livuxe may receive limited payment-related information, such as transaction status, order payment status, and payment method information, for purposes such as order management, refunds, and customer support.

Payment information is handled according to the applicable privacy and security practices of the payment services used during checkout.

5. Cookies and Similar Technologies

Livuxe and service providers supporting our website may use cookies and similar technologies.

These technologies may help us:

• Keep the website functioning properly
• Remember certain preferences
• Understand website traffic and usage
• Improve website performance
• Provide a better shopping experience
• Understand interactions with our website

You can manage or restrict cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

6. Analytics and Website Services

We may use third-party services to help us understand website traffic, website performance, and customer interactions.

These services may collect information such as device information, browser information, pages viewed, approximate location, and interactions with our website.

These services are used to help Livuxe understand and improve the performance and usability of our online store.

7. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

• Shopify and Shopify-related services
• Payment processing services
• Fulfillment providers
• Shipping and delivery providers
• Website and technology service providers
• Analytics and security service providers
• Professional or legal service providers when reasonably necessary
• Government authorities or other parties when required by applicable law

We do not sell your personal information as part of the ordinary operation of the Livuxe store.

8. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment processors, fulfillment providers, shipping providers, analytics services, and other technology providers.

These third parties may process information according to their own privacy policies and applicable legal requirements.

We recommend reviewing the privacy policies of third-party services when appropriate to understand how they handle personal information.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your personal information is used
• Opt out of certain marketing communications

To make a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you choose to receive promotional communications from Livuxe, we may use your contact information to send information about products, promotions, or other store updates.

You can unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable communication.

Even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as an order, payment, delivery, return, refund, or customer service request.

13. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action where required.

14. International Data Processing

Although Livuxe primarily serves customers in the United States, information may be processed or stored by service providers in countries other than the country where you live.

Where required, we take reasonable steps to ensure that applicable privacy and data protection requirements are addressed when personal information is processed internationally.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website services, legal requirements, or other operational considerations.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage customers to review this page periodically for the latest information about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy or how Livuxe handles personal information, please contact us:

Livuxe
Legal Business Name: RP ECOMLEGEND LTD
Business Address: 124 City Road, London, EC1V 2NX, United Kingdom
Customer Support: +1 (213) 600-8590
Email: support@livuxe.com