Livuxe — Return & Refund Policy

Last Updated: August 10, 2026

At Livuxe, we want you to have a clear understanding of our return and refund process before placing an order. This Return & Refund Policy explains when returns are accepted, how to request a return, who is responsible for return shipping, and how refunds are processed.

1. Return Window

You may request a return within 30 days after delivery of your order.

The 30-day return period begins on the date your order is delivered.

To be eligible for a return, the item should be returned in its original condition and with the original packaging and included accessories, where applicable.

Items that are returned incomplete, damaged due to customer handling, or otherwise not in their original condition may not qualify for a refund.

2. How to Request a Return

Before sending any item back, please contact our customer support team.

Email: support@livuxe.com
Phone: +1 (213) 600-8590

Please include:

• Your order number
• The email address used to place the order
• The product you want to return
• The reason for the return
• Photos or other information about the item when requested by our support team

Our support team will review your request and provide the applicable return instructions.

Please do not send a product to an address unless our customer support team has provided the appropriate return instructions.

3. Return Shipping Costs

For eligible returns, the customer is responsible for the return shipping cost, consistent with the return settings used for our store.

We recommend using a trackable shipping service when returning an item, as Livuxe is not responsible for a return shipment that is lost or damaged while being sent back to us.

4. Items That May Not Qualify for a Return

A return may be declined when an item:

• Is returned after the 30-day return period
• Has been substantially used or damaged after delivery
• Is missing necessary parts or accessories
• Is returned in a condition that does not reasonably allow it to be resold
• Cannot be matched to a Livuxe order

Any return eligibility decision will be based on the condition of the item and the circumstances of the return.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email: support@livuxe.com
Phone: +1 (213) 600-8590

Please provide your order number and, when requested, clear photos or other information that helps us review the issue.

If the issue is confirmed, we will provide the appropriate resolution according to the circumstances, which may include a replacement or refund.

6. Refunds

Once an approved return is received and reviewed, we will process the applicable refund.

If a refund is approved, it will be issued to the original payment method used for the order, where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Livuxe does not control the processing time of your bank or payment provider after the refund has been submitted.

7. Refund Amount

For an approved return, the eligible product amount will be refunded according to the circumstances of the return and this policy.

Original shipping charges, if any, may not be refundable unless otherwise required or agreed upon.

Return shipping costs paid by the customer are generally the customer's responsibility and are not reimbursed unless Livuxe confirms otherwise.

8. Restocking Fees

Livuxe does not charge a restocking fee.

9. Order Cancellation

Orders may be cancelled within 15 minutes of placing the order, provided the order has not already entered fulfillment or processing.

To request a cancellation, contact us as soon as possible:

Email: support@livuxe.com
Phone: +1 (213) 600-8590

Once an order has entered fulfillment or processing, cancellation may no longer be possible. In that situation, the customer may request a return after delivery according to this Return & Refund Policy.

10. Exchanges

If you need a different item or have received an incorrect or defective product, please contact our support team.

Exchange availability may depend on product availability. Where an exchange cannot be provided, an eligible refund may be offered instead.

11. Return Instructions

Because return handling can vary depending on the product and fulfillment arrangement, Livuxe will provide the applicable return instructions after your return request has been reviewed.

Do not send returns to the Livuxe customer-support address unless our support team specifically instructs you to do so.

This helps ensure that returned products are directed to the correct return location.

12. Contact Us

If you have questions about returns, refunds, cancellations, or an order, contact us:

Livuxe
Email: support@livuxe.com
Phone: +1 (213) 600-8590

We aim to provide clear assistance regarding your order and return request