Frequently Asked Questions (FAQ)
Frequently Asked Questions
Last Updated: August 10, 2026
General Questions
1. What is Livuxe?
Livuxe is an online retail store offering thoughtfully selected products for modern living, including home organization, smart kitchen products, home decor, and everyday home essentials.
2. Where does Livuxe operate?
Livuxe is operated by RP ECOMLEGEND LTD, a registered UK company.
Registered Office:
124 City Road
London, EC1V 2NX
United Kingdom
Livuxe serves customers in the United States through its online store.
3. How can I contact Livuxe?
Our customer support team is available through:
Email: support@livuxe.com
Phone: +1 (213) 600-8590
You can also contact us through the Live Chat feature available on our website.
Orders
4. How do I place an order?
Select the product you would like to purchase, add it to your cart, and proceed to checkout. Enter your shipping and payment information, review your order details, and complete the purchase.
You will receive an order confirmation after your order has been successfully placed.
5. Can I change or cancel my order?
Orders may be cancelled within the cancellation period specified in our Return & Refund Policy, provided the order has not already been fulfilled or shipped.
If you need to request a cancellation, contact us as soon as possible at:
6. How can I check my order status?
Once your order has been shipped and tracking information becomes available, you can use the tracking information provided in your shipping confirmation.
You can also contact our support team if you need assistance locating your order.
Shipping
7. Do you offer free shipping?
Yes. Livuxe currently offers free standard shipping on eligible U.S. orders.
8. How long does shipping take?
Our estimated timeline is:
Order processing: 1–3 business days
Estimated delivery: 5–12 business days
Delivery times are estimates and may vary depending on factors such as the destination, carrier operations, order volume, weather, and other circumstances outside our control.
9. When will I receive my tracking information?
After your order has been processed and shipped, tracking information will be provided when it becomes available.
Please allow some time for tracking information to become active after shipment.
10. Do you ship to the United States?
Yes. Livuxe currently focuses on serving customers in the United States through our online store.
Available shipping destinations and options are displayed during checkout.
Returns & Refunds
11. What is your return policy?
Livuxe accepts eligible returns within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
Please review the complete policy before sending a return.
12. Who pays for return shipping?
Under our current return rules, the customer provides return shipping unless otherwise stated in the applicable return policy or required by law.
13. How do I request a return?
Contact our customer support team before sending an item back.
Email: support@livuxe.com
Phone: +1 (213) 600-8590
Please include your order number and the reason for your return request.
14. When will I receive my refund?
Once an eligible return has been received and reviewed according to our Return & Refund Policy, the applicable refund will be processed.
The time required for the refund to appear in your account can also depend on your payment provider or financial institution.
Payments
15. What payment methods do you accept?
Depending on availability at checkout, Livuxe currently supports:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Maestro
- UnionPay
- Shop Pay
- Shop Pay Installments
- Apple Pay
- Google Pay
- Klarna
Payment method availability may vary depending on the order, customer eligibility, device, location, and payment provider.
16. Is my payment information secure?
Payments are processed through Shopify and the applicable payment services available during checkout.
Livuxe does not need to store your complete payment card number on its own systems when payment details are processed by the applicable payment provider.
For additional information, please review our Privacy Policy and Payment Policy.
Products
17. Are product specifications accurate?
We aim to provide accurate product descriptions and specifications based on the information available for each product.
Product specifications, materials, dimensions, colors, and other characteristics may vary by product and are provided on the applicable product page where available.
If you have a question about a specific product before purchasing, please contact our support team.
18. Will the product look exactly like the product images?
We make reasonable efforts to display product images accurately. However, slight differences in color or appearance may occur depending on lighting, photography, and your device or screen settings.
19. Can I ask about a product before ordering?
Yes. You can contact us through Live Chat, email, or phone if you have questions about a product before placing your order.
Customer Support
20. How can I contact customer support?
You can reach Livuxe through:
Email: support@livuxe.com
Phone: +1 (213) 600-8590
Live Chat: Available directly on our website
When contacting us about an existing order, please include your order number whenever possible.
21. How quickly will customer support respond?
We aim to respond to customer inquiries as soon as reasonably possible. Response times may vary depending on inquiry volume and the nature of the request.
Still Have Questions?
If you cannot find the information you need, please contact us:
Livuxe
Email: support@livuxe.com
Phone: +1 (213) 600-8590
Live Chat: Available on our website
We are happy to assist with product questions, orders, shipping, returns, refunds, and general customer support.